Last updated: September 16, 2026
Castlerydeal offers a 30-calendar-day return window. The return window starts on the delivery date. Returns that meet the conditions below are free. We do not charge restocking fees or reset fees.
Return method: mail or carrier pickup arranged by Castlerydeal. To start a return, email info@castlerydeal.com with your order number, the item you want to return, and the reason. For defective, damaged, wrong, or missing items, include photos or a short video. We reply with a return authorization and either a prepaid return label or carrier pickup instructions. Do not send an item back before you receive return authorization.
Return address:
Castlerydeal
272 Monmouth Road, B2
Millstone Township, NJ 08510
United States
Return condition requirements:
- The item is unused.
- The item is in its original packaging.
- All parts, hardware, manuals, and accessories are included.
- The item has not been assembled, modified, or damaged after delivery.
- Mattresses must be unused and in the original packaging for a change-of-mind return.
- For defective, damaged, wrong, or missing items, keep the packaging when you can. We review these returns based on the issue and the evidence you provide.
We separate returns into two clear situations: customer remorse and defective item.
| Situation | Examples | Who is responsible | Return shipping | Restocking or reset fee | Resolution |
|---|---|---|---|---|---|
| Customer remorse | You changed your mind, no longer need the item, ordered the wrong size or color, or the item does not fit your space | You start the return within 30 calendar days of delivery and meet the condition requirements | Free for accepted returns | None | Refund to the original payment method |
| Defective item | The item arrived damaged, is the wrong item, has missing parts, or has a manufacturing defect | You report the issue within 30 calendar days of delivery and provide photos or video | Free for accepted returns | None | Replacement part, repair, replacement, or refund, based on the issue and availability |
For customer remorse returns, you are responsible for keeping the item unused and in its original packaging until the return is authorized. For defective item returns, Castlerydeal covers the return shipping and reviews the issue with you. We do not charge a restocking fee or reset fee for either accepted situation.
Large furniture returns: for sofas, sectionals, beds, mattresses, TV consoles, dining tables, and other large items, we arrange the return through a furniture carrier. Do not send large furniture back through a parcel service without return authorization. We give you pickup instructions after we approve the return.
Mattress returns: for health and hygiene reasons, a mattress returned because you changed your mind must be unused and in the original packaging. If the mattress arrived damaged or has a manufacturing defect, contact us within 30 calendar days of delivery with photos or video. We review the defect and arrange the next step.
Assembly and modification: an item that has been assembled, modified, drilled, cut, painted, or otherwise changed after delivery does not qualify for a customer remorse return. If an assembled item has a defect, contact us with photos or video. We review the defect and the resolution options.
Missing parts: if your order arrives with missing parts, contact us before returning the whole item. We send missing parts directly when they are available. Send your order number and a photo of the parts you received. We confirm the missing part and arrange shipment.
Refund timing: after we receive your return and inspect it, we process the refund within 1–2 business days. The refund goes back to the original payment method. Your bank or payment provider needs 7–10 business days to show the refund on your statement. The refund amount is for the item price. Shipping is free, so there is no shipping charge to refund.
If a returned item does not meet the return conditions, we contact you with the inspection result. We do not charge a restocking fee or reset fee. We discuss the available next step with you before taking further action.